What We Collect and Why We Use It
We collect the information you provide when registering — your name, contact number, email address, and the payment method you choose. When you fund your account using Touch 'n Go eWallet, Boost, or GrabPay, our system records the transaction reference and amount so your wallet balance
-
1
updates accurately. We also collect technical data — the device type, browser session, and IP address — to keep your account secure and flag unusual access attempts. This data is not sold to third parties. We share it only when required by applicable law or when
-
2
a payment processor needs it to complete a transaction you initiated. Your payment credentials — PINs, wallet passwords — are never stored on our servers; those stay on the wallet provider's side. We retain your account data for as long as your account is active and
-
3
for a period after closure as required by applicable rules. If your account is closed, you may request that non-essential data be removed by contacting our support team. Access to your account and our services depends on local law and is available where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.